FAQ

Thank you for your interest in Mystérieux!

We strive to provide you with clear and sincere information. Here are some important details you may find helpful:

Currency:

All prices displayed on our website are in Hong Kong Dollars (HKD).

Shipping and Tracking:

Once you place an order, we make every effort to ship it as quickly as possible. On average, our shipping times range from 7 to 14 working days. You can expect your tracking number to be updated within 3 working days after your order has been shipped. If you haven't received a tracking number after 7 working days, please contact us at mysterieux.official@gmail.com.

Returns and Issues:

We offer a 100% money-back guarantee for defective or damaged products, except for consumables with incomplete original packaging (primarily foods and beverages)custom-made products (special orders or personalized items), and personal care goods (beauty products & fragance). You have 14 days to return the item for a full refund. Please note that you are responsible for covering the return shipping costs. Once we receive the product, we will refund the full amount of your original purchase. Please ensure that your returned package includes your name and order number. If your package is en route, kindly wait for its arrival before initiating a return.

Order Cancellation:

You can cancel your order without any penalty as long as it hasn't been shipped yet. If the item has already been sent, please utilize our easy return system to obtain a full refund.

Incorrect Address:

In case of a misspelled or incorrectly filled address, please reply to your order confirmation email to notify us. If you realize the given address is wrong, kindly inform us via email at mysterieux.official@gmail.com within 24 hours. We will make efforts to change the address to the correct one. However, please note that after 24 hours of incorrect submission, we cannot provide a refund.

Shipping Duration:

Shipping times may vary as we ship worldwide from different fulfillment centers based on your location. On average, the shipping time is 7-14 business days.

Further Assistance:

If you have any unanswered questions or require additional support, we are here to assist you. Please email us at mysterieux.official@gmail.com. To ensure a prompt response, kindly attach your order number and clearly address the issue you are facing. We value your satisfaction and appreciate your clear communication.

 

Thank you once again for choosing Mystérieux. We are committed to providing you with excellent service and addressing your concerns in a timely manner.